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Find quick answers to your questions below...
General FAQ
• Do your prices include the speakers?
• How long until I receive my upgrade?
• I see different upgrade levels, Ninja, Ninja Master, etc. What's it all mean?
• I'm looking for a special upgrade that I don't see on your site.
• Is AV123/Perpetual Technologies' SOCS compatible with Ninja Networks?
• NoRez vs (other brand) material?
• What is a modification or speaker upgrade?
• When to use NoRez and Black Hole 5...
• Who should think about a DIY kit?
• Why doesn’t the manufacturer just use the best parts to begin with?
• Why don't you provide step-by-step instructions for the DIY kits?
Upgrade Installation
• How hard is it to install a Dampening Material Kit?
• Will Skiing Ninja install my upgrade?
Order Status
• Has my order shipped?
• How do I change quantities or cancel an item in my order?
• How do I track my order?
• My order never arrived.
• An item is missing from my shipment.
• My product is missing parts.
• When will my backorder arrive?
My Account
• How do I create an account?
• How do I edit my account information?
• How much is my shipping?
• I forgot my password.
• I received the wrong product.
• What is your return policy?
• When will my order ship?
International Shipping
• Do you ship to my country?
• What are my payment choices?
• When will my order ship and what are my shipping charges?
• What is the return policy?
Guarantees
• Low Price Guarantee
• Privacy Policy
• Security
Pricing and Billing
• When will my credit card be charged?
• Do I have to pay sales tax?
• I have a question on my charges.
• I need a copy of my receipt/invoice.
• When will my credit appear on my account?
Buyer's Guide
• Help me choose a crossover upgrade
• How do I buy/redeem a gift certificate?
• How do I find my product?
• How do I navigate the site?
• How do I use a coupon?
Glossary
• Definitions for common audio-related terms
Additional Support
• How do I contact you?